Frequently Asked Questions

Everything you need to know about shopping with Australian Home.

What are your shipping rates and delivery times across Australia?

We offer flat-rate shipping nationwide. Delivery typically takes 3-7 business days for metro areas and 7-14 business days for regional locations. Expedited shipping options are available at checkout.

Do you offer a warranty on furniture and home decor?

Yes, all our products come with a standard 12-month manufacturer's warranty against defects. Some premium furniture items include an extended 5-year structural warranty.

What is your return policy if I change my mind?

We want you to love your home. If you are not satisfied, you can return most items in their original packaging within 30 days for a full refund or store credit, excluding shipping costs.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible buy-now-pay-later options including Afterpay and ZipMoney.

Are your products sustainably sourced?

At Australian Home, we prioritize ethical sourcing. Many of our timber products are FSC-certified, and we work closely with artisans who utilize sustainable manufacturing processes.